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Privacy Policy

This Privacy Policy describes how The Mama Chef collects, uses, stores, processes, and protects personal information obtained from users who access the website, subscribe to meal services, or otherwise interact with the platform. The Mama Chef is committed to safeguarding the privacy of its users and ensuring that personal data is handled responsibly, transparently, and in accordance with applicable laws of India.

By accessing the website or using any services offered by The Mama Chef, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, you are advised to discontinue use of the website and services.

The Mama Chef is a sole proprietorship operating from Kurhama, 191131, Ganderbal, Jammu and Kashmir, India. This Privacy Policy applies solely to information collected through the official website and associated digital services and does not apply to offline interactions unless explicitly stated.

The Mama Chef may collect personal information that is voluntarily provided by users during registration, subscription, or communication. This information may include name, email address, phone number, delivery address, payment related identifiers, subscription details, and any other information submitted through forms or direct contact. Information collected is limited to what is necessary for service delivery, communication, and legal compliance.

In addition to personal information, certain non personal and technical data may be collected automatically when users access the website. This may include IP address, browser type, device information, operating system, pages visited, time spent on the website, referral sources, and interaction patterns. Such data is collected to improve website performance, user experience, and service reliability.

The Mama Chef uses enterprise grade platforms and tools to operate and manage its services. Business operations, customer records, and subscription management are handled through Odoo, which processes customer information strictly for operational and administrative purposes. Access to this data is restricted and protected using appropriate security controls.

Website traffic and usage insights are analyzed using Google Analytics. This tool helps The Mama Chef understand user behavior, improve website functionality, and optimize content. Google Analytics may collect anonymized usage data such as page views, session duration, and interaction metrics. The Mama Chef does not use this data to personally identify users.

The website’s visibility, indexing, and performance in search engines are monitored using Google Search Console. This service provides aggregated data related to search queries, impressions, and technical site health. No personally identifiable information is intentionally collected or processed through this tool.

Personal information collected by The Mama Chef is used for legitimate business purposes only. These purposes include processing subscriptions, delivering meals, managing customer accounts, communicating service updates, responding to inquiries, handling refunds where applicable, maintaining records, improving services, and complying with legal obligations. The Mama Chef does not sell, rent, or trade personal information to third parties for marketing or commercial gain.

Payment related transactions are processed through secure third party payment gateways. The Mama Chef does not store sensitive financial information such as card numbers, CVV codes, or banking credentials on its servers. Payment data is handled directly by authorized payment processors in accordance with their respective privacy and security standards.

Cookies and similar tracking technologies may be used on the website to enhance user experience, remember preferences, and analyze website performance. Cookies do not grant access to personal devices or extract personal data beyond what users choose to share. Users may control or disable cookies through their browser settings, though certain website features may be affected.

The Mama Chef takes reasonable and appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. While every effort is made to secure data, no method of transmission over the internet or electronic storage is completely secure. Users acknowledge and accept this inherent risk.

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal, regulatory, or accounting requirements. Once data is no longer required, it is securely deleted or anonymized in accordance with internal data handling practices.

The services of The Mama Chef are intended for a specific user group, primarily students. Users who are minors are expected to use the services only with the knowledge and consent of a parent or legal guardian. The Mama Chef does not knowingly collect personal information from individuals without legal capacity to consent.

Users have the right to request access to their personal data, request correction of inaccurate information, or request deletion of data where legally permissible. Such requests may be subject to verification and applicable legal obligations. Requests can be submitted through the contact details provided below.

The Mama Chef may update or revise this Privacy Policy from time to time to reflect changes in business practices, technology, or legal requirements. Any updates will be posted on the website, and continued use of the services after such updates constitutes acceptance of the revised policy.

This Privacy Policy shall be governed by and interpreted in accordance with the laws of India. Any disputes arising in relation to this policy shall be subject to the exclusive jurisdiction of the courts located in Jammu and Kashmir, India.

For any questions, concerns, or requests regarding this Privacy Policy or data handling practices, users may contact The Mama Chef using the following demo contact details.

Email: demo@themamachef.com

Phone: +91 90000 00000

Address: Kurhama, 191131, Ganderbal, Jammu and Kashmir, India